ZOKUECUES
Billiards Joint Protector Radial Pin 5/16*14 3/8*11 3/8*10 Wavy Pin Uni-Loc Joint Caps Solid Ebony Rosewood Billiard Accessories
Billiards Joint Protector Radial Pin 5/16*14 3/8*11 3/8*10 Wavy Pin Uni-Loc Joint Caps Solid Ebony Rosewood Billiard Accessories
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Shipping
Shipping
Ship from Global（1-3 days for processing)
| Shipping Method | Shipping Time | Costs |
| EXPRESS SHIPPING | 8-20 Business Days | Displayed on the order page |
About shipping
We currently offer free shipping in the US, Japan, Korea, and selected countries in Southeast Asia and Europe. The specific shipping fee is subject to the order payment page. Some unusual bulk items may be subject to overweight charges, we will notify you by email or phone, or you can contact us to upgrade delivery.
About VAT and customs duties
Import taxes and duties vary by country and may be required by your country of residence. These are not included in our order amount and are your responsibility to pay, but we will do our best to help you.
When will my order be shipped
We usually send you your order within 1-3 days. If you encounter an out-of-stock status, we will contact you for a refund or replacement.
About shipping channels
We usually send to you via UPS, Fedex IP, DHL. When the package is dispatched, we will send you the delivery diagram and tracking number. Please note that the logistics information will be updated within 7 days and please subscribe to our mailbox, otherwise you will not see the information. If you have any questions please contact us zokuecues@163.com
About Shipping Problems：
If you do not receive the shipment within the estimated delivery time, or if the shipment has been delivered but not owned by you. If your shipment is damaged when it arrives, please do not open the box or remove any packaging materials and take a picture and send us an email, we will deal with it in time and compensate you.
* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
Return policy
Return policy
Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition .
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package, and refunds will be made to your payment account in advance.
Return Conditions
1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, or altered in any way.
3. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-KONLLEN products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
5. Within 7 days from the date of purchasing our company's genuine products, consumers can enjoy the return and exchange service with the purchase certificate if the product has any quality problems under normal use (non-artificial damage).
6. If there are no above problems, we receive the package and will refund within 24 hours.
Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
